We hope you understand that due to them being unique bespoke one-off shoe, Customised items are non-refundable or eligible for returns.
In case they are faulty, we can't accept returns for any other reasons. Please get in touch with our support team at Support@mahabis.com.
Are there more custom options than currently listed?
Customs slippers can only be created in the colours, embroideries and styles that are currently listed on the Customs section of our website. If you have any ideas you want us to include, please contact our support team at Support@mahabis.com and they'll be more than happy to pass it on internally for consideration.
Can I order custom slippers outside of the UK?
Unfortunately, our customised slippers are only available for UK customers at the moment. We hope to be able to offer this service to all of our customers around the globe in the near future, but we’re just starting out in the UK for now!