where is my order?

if you are having trouble tracking your order or have a problem with your delivery see our advice below. 

tracking your order

of course! we'll send you a shipping confirmation email when your order has been dispatched. it'll have the title: mahabis // shipping confirmation for order (your order ID) so you can search this in your inbox if you need to track down the email. 

we'll send you a link to be able to track your mahabis in the email. if this isn't working for you, take the tracking reference from the email or link and paste it here to check on your delivery progress.

if you haven't received a shipping confirmation email or have any other concerns, please send our support team an email here and we'll be happy to help. 

if your tracking isn't updating or the delivery is late

especially during the festive season, many postal carriers are overwhelmed with parcels so your delivery can take a little longer than expected. however, if you're worried that something has gone wrong or the parcel has been lost, send our team a message here with your concerns and we'll contact the delivery carrier to investigate for you.